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Welcome to My Crystal Idea!

Returns & refunds

You may cancel your order by returning items to us any time within fifteen (15) days, beginning on the day after you received them. You can return items for an exchange or refund. To cancel an order, you must send us notification to - [email protected]

Returned items must be:

  • Safely packed, but do not need to be in their original packaging
  • Not used, undamaged, in sellable condition
  • Include copy of purchase invoice
  •  

    You must also return the goods to us as soon as possible.

    Please return items to:

    UAB Silver Dream
    Kauno st. 16A
    Ukmerge 20114
    Lithuania

    We recommend to send returned items via recorded mail, as in this case you will be able to track your parcel and in case of loss you could receive a compensation from your local post.

    Important! Items are returned at your own risk. Also, you shall be responsible for the cost of returning items to us, except when you return defective or wrongly sent goods.

     

    If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time.

    If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.