Who are we?

This e-shop belongs to Silver Dream, UAB. Silver Dream, UAB company controls your personal data and is legally responsible for storing and using your personal information on computer or in manual files.
Contact details:
Silver Dream, UAB
Deltuvos g. 39R, 20126 Ukmerge, Lithuania
VAT: LT100003716818
Email: [email protected]
Tel: +370 645 02790

Why do we provide this information?

This Privacy Policy informs you about the kind of information Silver Dream, UAB (further - we) collect and how; the purposes for which we collect and use it; your rights about and options concerning our use of your data; how your data is processed and with whom it may be shared; and for how long we store information etc. Please read it carefully.
If you filled registration form in our e-shop https://www.crystals.co.uk and provided your personal data, it will be considered that you were informed with all details mentioned in this Privacy Policy. Registration or guest purchase won't be allowed without confirming you read and agreed with this Privacy Policy. If you choose to register or provide order as a guest, that means you agree your information can be collected, processed and shared in ways and for reasons mentioned in this Privacy Policy and in EU data protection rules.

Why do we need your personal data (legal justification)?

We sell goods online, so we process data that is necessary to take steps at your request prior to entering into the contract and for the performance of the contract. In other words, we need your personal data to fulfill your orders. Also, we need your personal data so that we could provide you information about our special offers and new stock.

What personal data is collected?

We do not collect any sensitive data about you. If you want to place an order or register in our e-shop, we will ask to provide this information:
Name Surname
Billing and shipping address (it can be the same or different)
Contact information - e-mail address and phone number
When creating customer account you will need to come up with a password
When you register, system will create your personal account. You can change your personal data whenever you login to your account. Password can be changed as well. If you forgot your password, please contact us and we will send auto-generated password to you.
If you have a company or work as small business and want some additional data to be included in your invoices, you will have to provide it as well.
Providing all above mentioned data means that you allow us to process it when dealing with your orders.
Full responsibility to provide correct information goes on you.
We will store your purchase history information - it's required by tax law and we also use it for analyzing our business effectiveness and assortment extension possibilities.
We also store your e-mails so that we can provide you with highest quality service and assistance.
We do not have access to your financial information which is securely transferred directly to payment processing agents who process it on our instructions.
We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.

Who else might receive your personal data?

In order to provide you best delivery services we have to share your information with delivery companies (third parties).
Information which you provide when creating an account and placing an order (except for password) can be forwarded to these delivery companies:
AB Lietuvos paštas (Lithuania post)
DPDgroup International Services GmbH & Co. KG
OMNIVA LT, UAB
United Parcel Service, Inc (UPS)
DHL International GmbH
For third parties we provide only information which is necessary to successfully deliver your order.

Why do we use cookies?

Our e-shop can recognize past users by using cookies. Cookies personalize your visits to the e-shop to meet your individual preferences. It remembers what you have done, including the products you have placed in your basket, your preferences, your account login information etc. Cookies helps us provide you the best online experience possible.
You can manage the cookies that are placed on your computer via the settings of your internet browser, however, due to such actions certain functionalities might be impacted.

Your rights

You have a right to be informed what personald data we collect and why.
You have a right to be warned as soon as possible about any safety breaches that concerns your personal data.
You have a right to change and add any information to you account at any time you want. However, you are responsible to provide correct information.
When you register on our e-shop, you have the option to subscribe to future promotions and special offers. You have a right to unsubscribe from this at any time by changing your choice in your account settings.
You have a right to require removal of your personal account in our e-shop.

Important information

We regularly review our Privacy Policy in order to keep it up to date and compliant with privacy and data protection principles. This Privacy Policy may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with prevailing legislation. Any changes we may make to our Privacy Policy in the future will be posted on this page.
Further usage of this website means that you agree with all requirements and conditions mentioned in this Privacy Policy.
For any questions, concerns and complaints contact us via email [email protected]
If you need expert advice on data protection issues or have complaints that we may have breached the law, you have a right to contact Data Protection Authority. Complaints should be submitted directly to the Lithuania data protection supervisory authority:
State Data Protection
Žygimantų str. 11-6a
011042 Vilnius
Tel. + 370 5 279 14 45
Fax +370 5 261 94 94
E-mail: [email protected]
Website: http://www.ada.lt/