How to order

Select items, choose quantity you require and click "Add to Cart";

Review your shopping cart making sure all specifications, such as size, colour and quantity meet your requirements, then click "Proceed to checkout". If you have discount code, then you need to enter it before confirming your order.

You can checkout as a guest or login to your account. If you are a new user, you will need to enter an email address, choose a password and enter your personal details. You must keep your password confidential as your email address and password allow access to your account. Once you have set up an account, you will be directed to the shipping confirmation page where you may select delivery method and vary delivery and/or billing addresses.

You will then proceed to secure payment page where you may select payment method and complete your order. Following submission of your order we will send you an automatic order confirmation to the email address you provided.

When placing an order you accept responsibility that all the information given is accurate and complete. You will receive order confirmation email - this email will only be an acknowledgement and will not constitute acceptance of your order. We will confirm acceptance of your order by shipment confirmation email after we dispatch your order.

We always make every effort to supply all your ordered items. However, if we cannot accept your order we will contact you by email and shall refund any amount already paid to us.

Please note that items which you put to your shopping cart are not reserved for you.

Our items and pricing liability

Item description and characteristics can be found on item pages of the Website.

Item prices appear on the item pages and include all Lithuania taxes.

Prices and offers may vary and may only be available for limited periods. They are subject to availability and may be withdrawn or amended at our discretion.

Our Website contains large number of items and it is possible that, despite our best efforts, some of the items listed on the Website may be incorrectly priced. If a genuine error is discovered in price of the items that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a item that was advertised at an incorrect price. In the event that you order an item and the price published on our Website is incorrect for any reason, we will email to inform you that we have not accepted your order, and we will give you the option to reconfirm your order at the correct price or cancel it.

Payment methods

Available payment methods depends on buyer's billing address.

Buyers from any country in the world can pay using PayPal system or credit card. Also, we accept direct bank transfers in such currencies: EUR, USD, GBP and offer other alternative payment methods. Some payment methods (PayPal, credit cards) may require additional 3D security code which is provided by your card/ account issuer. More about payment methods here.

After receiving your payment we will send you confirmation email with your order Invoice.

It should be noted you are responsible for providing all details correctly when making the payment.

If we notice any problems/issues with your payment, we will contact you as soon as possible via email. You have to do the same, if you think that something is wrong with the payment.

Time for making payment doesn't have a fixed-term, but if you put items to your shopping cart and don't pay for them, then we won't be held responsible, if some items will be out of stock when you decide to place the order.

Delivery

We offer delivery services to any country in the world. Delivery price and time depends on delivery country.

Orders are dispatched within one business day after we receive payment and accept order. Orders, which contain items, that can be dispatched within 2 business days for particular reasons, will be dispatched within 2 business days of receiving the payment.

After dispatching your order we will send you shipment confirmation e-mail.

You are obliged to accept delivery of your ordered items by yourself. If, for any reasons, you can't accept your ordered items, but items still get delivered to the shipping address which you provided when placing your order or get delivered to address which you provided when carrier contacted you to confirm delivery details, you can't claim that items were delivered to wrong recipient and we won't take any responsibility for that.

Before accepting and signing for the parcel please check if it's not visibly damaged. If parcel is damaged, require postman or courier to mark this in the parcel delivery document.

If your purchase is not delivered within reasonable time or you think that something is wrong with delivery, contact us via [email protected] and we will do our best to solve any issue as soon as possible.

Delivery time vary depending on your chosen delivery method, delivery country and some other factors which cannot be controlled by us. There are reasonable delivery time-frames for each delivery type and in some cases we might ask you to wait a little longer. Please find more information about delivery here.

If delivery fails because you were not able to accept parcel when delivery was attempted or, if you provided wrong delivery details, we won't be held responsible for failed/delayed delivery.

If you provided wrong delivery address or changed it when carrier contacted you to confirm delivery details and, as a result of these circumstances, delivery failed - you will be responsible for all our losses experienced because of such actions.

Returns policy

You may return your order or some items from your order any time within fifteen (15) days, beginning on the day after you received your items.

If item is in its original condition, we will refund item price in full. We will process your refund as soon as possible, in any case within ten (10) days of the day we receive the items being returned.

You shall be responsible for the cost of returning items to us. Delivery cost you paid will be refunded only in case you return defective or wrongly sent items.

To return an order or some items from your order, you must send us notification to our email [email protected]

Items should be returned as soon as possible. They need to be in their original primary packaging (item packaging not the envelope/box), not used and in sellable condition. Return should be handled at your own cost and risk.

You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, we may not accept return of such item. This applies to all items that are returned. Our returns policy does not affect your statutory rights.

If you return items claiming they are defective, we will examine them and will notify you of your refund via e-mail within a reasonable period of time.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

We might not accept returns of Beadsmith items (pliers, reamers, wires, cords and etc.), if the original primary packaging is damaged and you already used/tried to use or fix the item. We are always ready to help you, so if you have any doubts about the item you intend to order, please just send us an email to [email protected] and we'll do our best to help you choose item which would meet your expectations.

Finished jewelry which already have been worn can't be returned. Finished jewelry which were not worn must be returned with all original labels and in their original primary packaging.

Items which were ordered specially for you (new model or large quantity), also can't be returned.

Complaints

We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible. For complaints relating to orders placed on our Website, please contact us by email [email protected]. To assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

You could present the request/complaint about the item or service from our internet shop by filling in application form in ODR platform here http://ec.europa.eu/odr/

Accuracy of information and Intellectual property rights

We work really hard to provide most realistic view and description of items that we sell. All information (pictures, descriptions, measurements) is based on manufacturer's websites, catalogues, our own photography studio and often our own item insights. Although we aim that all information is 100% accurate, mistakes do occur, so let us know if you see or read something that isn't correct. If you've purchased something based on a picture or description on our website which turns out to be incorrect, we'll happily replace or refund such item.

Unless otherwise specified the intellectual property rights, the content of all pages in our Website are owned or licensed to Silver Dream UAB or is used with permission from the owner. All information in our Website is provided only to orientate/enlighten an end user.

The content of this Website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission and only when you agree with our specified terms and conditions.