INTRODUCTION

A warm welcome is extended to you for visiting our e-shop. Before beginning to explore and make purchases, the following Terms & Conditions should be carefully reviewed. The use of our e-shop is governed by these terms. By accessing or using our e-shop, adherence to and governance by the Terms & Conditions outlined herein are agreed upon.

USERS

Types of users: Registered customers or guests. Becoming a registered customer by creating an account is recommended because only registered customers have access to order history, a wish list, and the ability to save multiple billing and shipping addresses for faster checkout.

Creating an Account: If an account is to be created, an email address must be provided, a secure password chosen, and accurate personal contact details entered. The confidentiality of the password must be maintained as it provides access to the account. Once the account is established, logging in is necessary to proceed with the purchase.

ORDERING PROCESS

Items Selection: Any items can be found using the navigation menu or the search function. After choosing the desired item and specifying the quantity, they should be added to the shopping cart. This should be done for each item intended for purchase.

Shopping Cart: The shopping cart should be reviewed to ensure that all specifications, such as size, color, and quantity, meet requirements. If a discount code is available, it should be entered while in the shopping cart before confirming the order. Please note that items added to the shopping cart are not reserved until the order is confirmed.

Checkout Process: After reviewing the shopping cart, proceed to checkout. Shipping and billing addresses should be entered or reviewed (depending on customer status) to ensure that delivery information is accurate and complete. The desired delivery method should then be chosen, and the payment page should be accessed to select the preferred payment method and complete the order. Upon submission, an automatic order confirmation will be sent to the provided email address.

Responsibility and Order Acceptance: By placing an order, the responsibility for providing accurate and complete information is acknowledged. The order confirmation email serves as an acknowledgment and does not constitute acceptance of the order. Acceptance will be confirmed by a shipment confirmation email after the order is dispatched. Every effort is made to fulfill all ordered items. However, if the order cannot be accepted, notification will be sent via email as soon as possible, and any amount already paid for those items will be refunded.

PRICING AND PAYMENT

Pricing: Prices displayed for guest customers include all applicable Lithuanian taxes. Prices will be adjusted depending on the destination shipping during the checkout process. Logged-in registered customers who have saved their shipping address in their account details will see item prices adjusted based on their specific location and applicable tax regulations. Additional taxes may be applied by customs, depending on the shipping destination and order amount.

Price Changes & Offers: Price reviews are regularly conducted to ensure alignment with manufacturers' price lists. If a genuine pricing error is identified for an item that has been ordered, prompt notification will be given. The right is reserved not to fulfill orders for items advertised at an incorrect price. Should an order be placed for an item with an incorrect price, contact will be made via email to inform that the order has not been accepted. The option to reconfirm the order at the correct price or cancel it will be provided. Offers and sales may vary and are typically available for limited periods. They are subject to availability and may be withdrawn or amended at our discretion.

Payment Methods: Payments via PayPal, Google Pay, Trustly, and credit/debit cards are accepted. Several additional payment methods may be available for certain countries. Direct bank transfers (SEPA) are also accepted, limited to transactions only in euros.

Payment Terms: It is important to ensure that all payment details are provided accurately during the transaction process. Additional bank charges may apply, and certain payment methods, such as PayPal and credit cards, may necessitate a 3D security code provided by the card or account issuer. For orders confirmed through bank transfers, it is vital to finalize the transaction within five (5) days. Failure to do so will lead to the automatic cancellation of the order.

Confirmation of Payment: Upon receiving the payment, a confirmation email along with the order invoice will be promptly sent. At this point, the order status will be 'Processing.' If the order status is 'Payment review,' it means that the payment was not successful, and the order will be canceled.

SHIPPING AND DELIVERY

Delivery Methods: Several different delivery options are offered depending on the value of the order and the destination country. The price for each delivery option is primarily determined by the order value. Higher-value orders may even qualify for free express shipping. The available delivery methods and associated costs will be displayed during the checkout process, allowing the option that best suits the customer's needs to be chosen.
More information on delivery methods, delivery times, and prices can be found here.

Shipment Confirmation: Prompt order processing is strived for. Typically, most orders are dispatched within one (1) business day following receipt of payment and order acceptance. However, orders containing items with a dispatch time of up to two (2) business days will be processed accordingly. Once the order is dispatched, a shipment confirmation email will be sent.

Delivery Timeframes: Delivery times vary based on the chosen delivery method, destination country, and other factors that are usually beyond our control. While adherence to reasonable delivery timeframes for each delivery type is strived for, there may be instances where patience is requested. Should there be any delay in the delivery or if any issues with the delivery process are suspected, contact should be made with us.

Responsibility of Acceptance: The responsibility for accepting/collecting the delivery of ordered items lies with the customer. If the delivery cannot be accepted for any reason, but the items are still delivered to the shipping address provided during order placement or to an address confirmed when the carrier contacted to reconfirm delivery details, accountability for any claims of misdelivery cannot be held. If delivery fails because the parcel could not be accepted when delivery was attempted or if incorrect delivery details were provided, responsibility for failed or delayed delivery cannot be held. Additional delivery charges may apply if the order needs to be resent. Should delivery fail due to providing the wrong address or changing it when the carrier reconfirmed details, responsibility for all losses incurred as a result will be held.

Parcel Inspection: Prior to accepting and signing for the parcel (if applicable), inspecting it for any visible damages is highly recommended. Should any damage be observed, the postman or courier should be requested to document it on the parcel delivery document, and we should be informed about this as soon as possible.

RETURNS AND REFUNDS

Return Policy: The option to return items within fifteen (15) days, starting from the day after they were received, for a refund only, is available. Items should be promptly returned in their original primary packaging, unused, and in their original condition. It is the customer's legal responsibility to take reasonable care of the items while they are in their possession. Failure to do so may result in the return of such items being declined. Before initiating a return, we must be informed of the intention to return the items.

Return address:
Silver Dream, UAB
Deltuvos g. 39R
20126 Ukmerge, Lithuania

Return Exceptions: Items sent in their original manufacturer's packaging (including, but not limited to, wires, threads, pliers, glue, etc.) cannot be returned if the packaging is damaged and the item itself has been used or attempted to be used, except when the received item is defective. It is important to note that comprehensive information about each item is committed to being offered. Therefore, if any uncertainties regarding a product intended to be bought exist, contacting us prior to placing an order is encouraged.
Finished jewelry that has been worn cannot be returned. Any unworn finished jewelry must be returned with all labels intact and in its original packaging.
Additionally, items that were specially ordered (e.g., custom orders of new or special items or large quantities of a particular item) cannot be returned.

Return Cost: Free returns are not offered, i.e., the cost of return is to be covered by the customer, except in cases where items are returned due to defects or an error on our part. A trackable shipping method is strongly recommended when returning items. This ensures that the parcel can be tracked, and in the unfortunate event of loss, compensation from the carrier service can be sought.

Refunds: After a return is received, an examination of the returned items is conducted. If the item is returned in its original condition, a full refund for the item cost will be issued. Refunds are typically processed within a few business days (maximum 10 business days) from the date of receipt of the returned items. Money will be transferred using the same payment method originally used for the purchase.

INTELLECTUAL PROPERTY

Ownership of Content: Unless explicitly stated otherwise, the intellectual property rights associated with the content of all pages on our e-shop are owned or licensed to Silver Dream UAB, or used under permission from the rightful owner. The information provided on our e-shop is intended solely for the orientation and enlightenment of end-users. Any reproduction, modification, downloading, or usage of the content in any form is strictly prohibited without prior written consent and only in accordance with specified terms and conditions.

GOVERNING LAW AND DISPUTE RESOLUTION

Applicable Law: These terms and conditions are governed by the laws of Lithuania.

Dispute Resolution: All feedback is taken very seriously and complaints are aimed to be dealt with promptly and efficiently. For complaints related to orders placed on our e-shop, contact via email is requested. To facilitate the resolution process, comprehensive details of the complaint, including order number and contact information, should be provided.

Concerns or complaints regarding items purchased from our e-shop can also be raised by utilizing the application form available on the ODR platform here http://ec.europa.eu/odr/